Holiday Tips & FAQs

Yes. Murray's offers free FedEx Ground shipping on orders of $175 or more. Eligible orders will receive complimentary shipping at checkout. 

Yes! During checkout, you will be offered a calendar with available delivery dates based on your product and delivery destination. Our calendar shows delivery availability over a 4-week period.

Our monthly clubs are shipped the second and third week of each month. Shipping confirmations are generally sent by the end of the first week of the month. Please reach out to our Customer Experience team for any questions about your club shipment.

When you subscribe, you’ll receive a confirmation email with a Welcome Letter (which can be printed or forwarded to your recipient if you’re sending a club as a gift), which will provide you with an overview of the Monthly Clubs program and information about the incredible deliveries you’ll be receiving. The Welcome Letter will also have the gift message included if you're purchasing a club as a gift. Your first Monthly Club installment will ship the month following the date of subscription purchase--for example, if you sign up in November, your first delivery will be the December Monthly Club and so on. Read our Cheese Clubs FAQs for more information.

We recommend saving your credit card info to your account and setting it up as a default payment method to ensure monthly clubs keep on coming!

If you opt in to allow substitutions during checkout, and one of the items in your order is out of stock, a Murray's cheesemonger will add a similar item to replace it. If the replacement item is less expensive than the original item, you will only be charged the price of the replacement item. If the replacement item is more expensive than the original, we will only charge you for the price of the original item that is out of stock. If an item in your order is out of stock and you didn't opt in for subs, then we will send the order without the item that is out of stock.

Unless specified otherwise, all cheeses sold by the pound are cut by hand into half-pound pieces. Special requests are welcome for items purchased in 2-pound increments or more by contacting us along with your order confirmation at least 48 business hours or more ahead of your estimated ship date. For whole wheels, you should contact our team regarding the approximate weight of a whole wheel for that particular cheese. *Note: each wheel varies slightly in weight and is subject to our honest pricing guarantee.

Absolutely! Proceed to checkout and in Step 1 of the Information page, check the box that says "Is this a gift?" From there, fill out all of the fields. Please note: when adding the gift recipient email, that address will only be used for the purpose of communicating relevant order details or issues with delivery. Gift messages will not be visible on confirmation emails.

We are happy to add a gift message on your behalf (up to 48hrs prior to selected ship date) - simply reach out to [email protected] and include your order #, and the message to your recipient. You should always let a recipient know a perishable package is on its way- so that they can plan accordingly or make arrangements to have a neighbor refriegerate if they are unavailable to receive.


And don’t worry, the price of a gift is never visible to the recipient!

We do not claim to be an allergen-free facility. We recommend checking with your gift recipient regarding dietary needs, allergies, aversions, etc before placing your order. If you have any questions about a specific product before placing your order, you're welcome to reach out to us via email [email protected]. 

Gift cards may be the best bet in the event that your recipient has a severe reaction to certain food allergens.

If you're a business and looking to send multiple gifts to clients and colleagues, please contact our Gifting team at [email protected] to get started. The Gifting team will reach out within one business day to assist with order creation, shipping inquiries as well as invoices/receipts.

During the holiday shipping season, increased carrier volume can occasionally impact transit times. To help support the timely arrival of holiday gifts and perishable shipments, order receipt date may be adjusted be one to three business days of the preferred ship date. Monthly clubs ship on a pre-determined schedule and cannot be shipped on custom dates. Clubs will always ship the month after they are purchased (for ex, ordering in Nov will have the first month shipped in Dec).

If a shipping adjustment is needed, Murray's Cheese will always contact you in advance. Our goal is to provide the best possible delivery experience and help ensure your holiday cheese gifts arrive fresh and on time. Please note that if you provide an email address for your gift recipient, they will be included on these email correspondences.

We offer digital gift cards in increments of $50, ranging from $50-$450.

We at Murray’s want you to get the highest quality cheese and charcuterie in the freshest condition possible. We always send our shipments with ice packs (and extra ice when needed) to ensure your package stays cold for up to 24hrs in transit (and up to 48hrs in colder months). Please note that the delivery clock begins as soon as your package is picked up from us by FedEx, not when your order is placed. Shipping confirmation emails are typically sent by EOD/late evening. For the latest and quickest updates on your order once it leaves our facility, sign up for FedEx Delivery Manager.

Please allow plenty of time for your cheese to arrive at least a day ahead of any events or holidays to avoid added delays (ordering for arrival closer to your event doesn't impact the quality of the cheese you receive, since your items can be safely refrigerated around a week in advance before enjoying) and consider upgrading to 24hr guaranteed Priority shipping for added peace of mind when timing is critical.

Depending on the contents of your order and the destination of your shipment, you'll be offered Priority Overnight, Standard Overnight, or Ground shipping at checkout.

Due to the perishable nature of our products, Priority Overnight shipping is strongly advised. If you're ordering only grocery items, you may be offered Ground. Finally, if you're ordering very heavy items like pickles or large cheese boards, Ground may be the ONLY option offered to you. You can always call us (1-888-692-4339 x7 or 1-212-243-3289) with special shipping questions or concerns.

At Murray's, our cheeses are cut by hand to provide only the freshest product. While we strive to be as accurate as possible, just like in our stores the final cut pieces may vary a little in size and weight. While you shop, you can request a weight and we will display the associated price for everything priced by the pound. When you place your order, your card will be authorized for an additional 25% markup in order to accommodate variation between the weight ordered and the actual weight fulfilled. On the day of shipping, we assemble your order and weigh each item to determine its final price. At the time of final billing, it may appear as though there are two charges if the pre-authorization has not yet cleared from your statement. The majority of pre-authorizations clear within a matter of hours following the actual charge at the time of shipping. We believe you should pay for what you're getting, and guarantee that you'll always pay the price for the actual weight of your products.

We recommend unpacking your order and refrigerating all items as soon as possible after delivery. For the best cheese storage, use the cheese paper included with most of our products or our specialty Cheese Paper Bags. Cheese paper helps protect cheese from drying out while still allowing it to breathe. Butcher paper or wax paper can also work well. Because cheese continues to ripen over time through its relationship with bacteria, yeast, and mold, proper airflow is important. Restricting air circulation can cause cheese to spoil more quickly.

How long cheese stays fresh depends on the style. Harder cheeses can remain fresh for up to 2 to 3 weeks in a crisper drawer when wrapped tightly and unopened, while softer cheeses may begin to dry out after approximately 2 weeks. 

Mold can also grow on the surface of firmer, aged cheeses during storage. White/blue mold indicates a cheese that’s benefited from some exposure to oxygen, and the cheese can be enjoyed after simply scraping the mold away with a knife. Most cheeses have mold on their rind from the natural aging process – mold is an essential ingredient, whose enzymes break down proteins and release delicious flavor! . It is common for cheeses that are wrapped in bark to accumulate mold on the wrapping material.

Some black, red, or pink mold on the rind of a cheese is also common in the ageing process, but extensive molding in these colors, or mold that penetrates throughout the paste of a cheese may be an indication of spoilage. If you ever have any questions about the mold on your cheese, you can always send photos of the product to [email protected] and we can have our cheesemongers take a look!

We do not recommend freezing cheese as it damages the cellular integrity of the cheese. This process especially damages the texture of cheeses often making them mushy, watery, or rubbery. Remember to always take your cheese out of the fridge one hour prior to serving, to allow its flavors to deepen by coming to room temperature!

Read more in our article: Cheese Storage Tips from the Pros: How to Keep Cheese Fresh Longer 

To prevent errors when applying a Murray’s promo code, please ensure you have created and logged into your murrayscheese.com account (note: logging out and back in will refresh your session if you have been building your cart over an extended period prior to adding your code) and your selected items are eligible for discount. All discounts must be applied at time of checkout; we are unfortunately unable to retroactively apply club-eligible promotions.

If you have any issues placing your order with a discount code, please contact our Customer Experience team at [email protected] and we will be happy to assist. 

Unless otherwise stated, promos/promo codes (sitewide or otherwise) are not valid on monthly clubs, composed cheese boards, classes, catering, gift cards, dropship items (Beecher's, Olympia Provisions, Boomerang Bites), and in our retail stores. Promos/promo codes cannot be applied on previously placed orders or orders that have already shipped. Promos/promo codes are online only unless otherwise stated. Promos cannot be combined/stacked with other offers. Only one discount code may be applied per order. Promo codes MUST be applied in checkout.

Clubs promos are not valid on previously placed, in progress, or already shipped club subscriptions. Clubs ordered will always ship the following month of purchase (for ex. ordering in Dec will ship in Jan). Only one discount code may be applied per order. Promo codes MUST be applied in checkout. 

Free shipping promos must hit order threshold before taxes are applied. Promos are not valid on cheese clubs and gift cards, which ship for free and do not count towards order totals. Promo is not valid on composed cheese boards, and therefore do not count towards order totals. Promo is not valid on dropship items from Olympia Provisions, Beecher's, and Boomerang Bites as those will ship separately, therefore do not count towards order totals. Promo code cannot be applied on previously placed or already shipped orders. Only one discount code may be applied per order. Promo codes MUST be applied in checkout.

"Buy More Save More"-style promos must hit order threshold before taxes are applied. Promos are not valid on cheese clubs, composed cheese boards, gift cards, classes, and catering and therefore do not count towards order totals. Promos are not valid on dropship items from Olympia Provisions, Beecher's, and Boomerang Bites, as those ship separately and therefore do not count towards order totals. Promo code cannot be applied on previously placed or already shipped orders. Only one discount code may be applied per order. Promo codes MUST be applied in checkout.